Interpersonal and social relationships are directly linked to the behaviors and attitudes that determine the degree of friendliness in society and within an organization: family, work, or random group. Not all people can participate in groups to create authentic connections, transmit desires, or establish a conversation that prevents the individual from developing any interpersonal or…
As social creatures, humans have the need for establishing connections with others, also known as relationships, which exist in many different ways. Whether in the professional sphere, with customers, companies, employees, co-workers, stakeholders, educational institutions… be it in the personal aspect, with family, friends, loving partners, social groups, religious, and many others. In this article,…
Despite technological development, customer service remains above all a question of human interaction. This means that the skills and characteristics of employees can make a massive difference in the quality of service and experience. In this article, we will discuss how interpersonal skills play a role in customer service by not only establishing a relationship…
To broaden our understanding of interpersonal competence, it is helpful to address the emotional intelligence described by Gardner. They are part of multiple intelligences conceptualized by the author above (linguistic, musical, logical-mathematical, spatial, corporal-intrapersonal, interpersonal, kinesthetic, naturalist, and existential). Each individual presents different levels of such intelligence, some of them being particularly developed, and others…
Communication can happen in many ways, such as video calls, face-to-face conversations, phone calls, illustrations, text messages, email, signage, advertising, and blogs. Written skills are paramount in establishing yourself as a top professional in the business world. This is because good writing follows a logical path and is easy to understand. Writing what you want…
As social creatures, there are a set of skills that help us better navigate the interactions with others, and that is valid not only in our personal lives but more so at work. We work with a bunch of strangers from day 1, and develop ties with them over time, as we overcome challenges, complete…
Have you ever wondered if you’re good at communicating? If you know how to share a message and receive information or if, on the contrary, that “is not for you”? Being able to communicate with those around you-whether your partners, subordinates, bosses, friends, or enemies- is much more than a good skill to have: it…
At any time, a leader is seen as one who guides one or more people to fulfill something stipulated; today, however, we understand that this journey comprises the achievement of results and the evolution, in some way, of all who participate in the process. Leaders are people with high power to inspire those around them,…
As social creatures, humans have to accumulate “social experiences” that over time influence greatly their personal and professional lives. Sometimes, this accumulation of social experiences and the respective interpersonal skills that are developed in each of them are clearly noticeable, but often they are not. Have you ever had a friend or colleague tell you…
Facing daily experiences, we get to know and interact with people with divergent personalities; some social experiences can succeed better than others according to how we apologize or not, perform a job task, and react to pressure. in this article, we will find out how to develop social skills and see a few suggestions that…
