Strong interpersonal skills in customer service are a key competitive advantage to attracting and retaining customers, as customer relationship competence comes easy. A study by the American Express Society shows that 85% of customers’ quality of customer service is of decisive importance in choosing a brand, regardless of your company’s size or sector. In this…
To have self-confidence is to see the potentialities, even when difficulties or complex challenges arise in the work environment. It’s about transmitting safety and setting an example to others. Even with experience and knowledge, many professionals do not know how to have the self-confidence to speak in public when they need to present themselves before…
Many professionals aspire to have leadership positions without knowing very well what this means in practice. Just like human knowledge, which expands every day, the definition of leadership is also constantly updated. Today, the leader is an agent of change, someone capable of impacting both his reality and the reality of others through protagonism and…
Interpersonal and social relationships are directly linked to the behaviors and attitudes that determine the degree of friendliness in society and within an organization: family, work, or random group. Not all people can participate in groups to create authentic connections, transmit desires, or establish a conversation that prevents the individual from developing any interpersonal or…
As social creatures, humans have the need for establishing connections with others, also known as relationships, which exist in many different ways. Whether in the professional sphere, with customers, companies, employees, co-workers, stakeholders, educational institutions… be it in the personal aspect, with family, friends, loving partners, social groups, religious, and many others. In this article,…
Despite technological development, customer service remains above all a question of human interaction. This means that the skills and characteristics of employees can make a massive difference in the quality of service and experience. In this article, we will discuss how interpersonal skills play a role in customer service by not only establishing a relationship…
To broaden our understanding of interpersonal competence, it is helpful to address the emotional intelligence described by Gardner. They are part of multiple intelligences conceptualized by the author above (linguistic, musical, logical-mathematical, spatial, corporal-intrapersonal, interpersonal, kinesthetic, naturalist, and existential). Each individual presents different levels of such intelligence, some of them being particularly developed, and others…
As social creatures, there are a set of skills that help us better navigate the interactions with others, and that is valid not only in our personal lives but more so at work. We work with a bunch of strangers from day 1, and develop ties with them over time, as we overcome challenges, complete…
Have you ever wondered if you’re good at communicating? If you know how to share a message and receive information or if, on the contrary, that “is not for you”? Being able to communicate with those around you-whether your partners, subordinates, bosses, friends, or enemies- is much more than a good skill to have: it…
At any time, a leader is seen as one who guides one or more people to fulfill something stipulated; today, however, we understand that this journey comprises the achievement of results and the evolution, in some way, of all who participate in the process. Leaders are people with high power to inspire those around them,…
